Privacy Policy for Om Shiv Payment Services

Version 1.0
Effective Date: December 10, 2024

At Om Shiv Payment Services, we value your trust and respect your privacy. This Privacy Policy provides details about how your data is collected, stored, and used by us. By using our website or services, you expressly consent to the terms of this Privacy Policy. If you do not agree, please discontinue the use of our services.

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Please review the policy periodically to stay informed.

1. General

• We do not sell, share, or rent your personal information to any third party.
• Any communication (emails/SMS) from us will only be in connection with agreed services or products, and this Privacy Policy.
• Occasionally, we may share general statistical information about our services in an aggregate format that doesn't identify individuals.
• We may disclose personal information to third parties when legally required to do so.

2. Information We Collect

Personal Information

Includes details that can uniquely identify you:

• Name, email address, phone number, billing/shipping address.
• Information you voluntarily provide during registration, transactions, or while using our services.

Non-Personal Information

Includes technical and statistical data:

• IP address, browser type, access times, and referring website.
• Cookies and tracking technologies for analytics and service improvements.

3. Use of Personal Information

We use your personal information for:

• Providing requested services (e.g., ERP, OMS, WMS, payment processing, and logistics).
• Resolving disputes and troubleshooting issues.
• Informing you about new products, offers, or updates.
• Customizing your experience on our platform.
• Preventing errors, fraud, and other criminal activities.
• Improving our website and services based on user behavior.

4. Cookies

• A "cookie" is a small file stored on your browser that helps us provide a personalized user experience.
• Cookies help track your preferences and improve our website functionality.
• You can disable cookies in your browser settings if you do not wish to share data.
• Aggregate cookie data may be shared with trusted third-party analytics providers.

5. Links to Other Sites

Our website may link to third-party sites. These external sites are governed by their own privacy policies, and we are not responsible for their content or practices. Please review their policies before sharing any information.

6. Data Security

• We implement robust security measures to protect your personal information against unauthorized access or misuse.
• Whenever you access or update your account information, we use secure servers.
• Despite our best efforts, no system is impenetrable, and we cannot guarantee absolute security.
• If you suspect a breach of your data, contact us immediately.

7. Sharing of Information

• We do not sell or rent your personal information.
• Information may be shared with trusted service providers, such as payment gateways or logistics partners, to fulfill our services.
• In compliance with the law, we may disclose information to government or legal authorities.
• We may share aggregate or non-identifiable data with partners for analytics and service optimization.

8. Retention of Data

We retain your personal data as long as necessary for business purposes or to comply with legal requirements. You may request data deletion by contacting us. However, certain information may be retained for legal or regulatory purposes.

9. Consent

By using our website and services, you consent to the collection, use, and sharing of your data as outlined in this Privacy Policy.

Refund and Cancellation Policy for Om Shiv Payment Services

1. Cancellation Policy

We understand that clients may need to cancel services under certain circumstances. Below are the terms governing cancellations:

1.1 Service Cancellations

• A written cancellation request is required at least 30 days in advance for any ongoing service agreements.
• Cancellations within this period will result in a prorated refund for any unused, prepaid services.
• Cancellation fees may apply, as outlined in the original agreement signed during service initiation.

1.2 How to Cancel

Cancellation requests must be sent via email to sm@omshivpaymentservices.com or submitted in writing to our office address.

1.3 Processing Timeline

Cancellation requests will be reviewed and processed within 7 business days of receipt.

2. Refund Policy

Our refund policy ensures fairness and transparency for all consulting services offered:

2.1 Refund Eligibility

Refunds are applicable under the following conditions:

• Service Non-Delivery: If Om Shiv Payment Services fails to deliver the agreed-upon services within the stipulated timeline.
• Prepaid Services: For prepaid services that have not yet been utilized, clients may request a refund for the unused portion of the balance.

2.2 Refund Request Process

Refund requests must be submitted with supporting documentation, including:

• A copy of the service agreement.
• Payment details (transaction ID, invoice copy, etc.).
• A brief explanation of the reason for the refund request.
• Requests should be emailed to sm@omshivpaymentservices.com.

2.3 Processing and Timeline

• Refunds will be processed within 7-10 business days from the date of request approval.
• Refunds will be credited via the original payment method (e.g., bank transfer, card payment).

2.4 Non-Refundable Services

The following services are non-refundable:

• Services already delivered or in progress as per the agreed terms.
• Any additional consulting services provided beyond the scope of the original agreement.

Important Notes

• Service-Specific Refunds: Specific refund terms may apply based on the signed agreement for each service. Please refer to your contract for details.
• Force Majeure: Refunds may not be processed if delays or disruptions occur due to circumstances beyond our control (e.g., natural disasters, government actions, etc.).
• Refund requests initiated after the service period or contract validity has expired will not be entertained.